Portom International Hokkaido

The location of the hotel was right next to the departure hall of the airport, so it was very convenient for us when we were leaving. The staff are exceptional too, even going as far as providing us with airport trolleys for our luggages for when we checkout which really helped with the weight of our luggages. The rooms provided were spacious and comfortable, and most importantly, incredibly clean. Amenities were also provided ranging from razors, shaving cream, bath salt, hair dryers to charging cables and free coffee/tea. The facilities like the onsen was amazing, it was spacious and had a comforting feel to it. Overall I would highly recommend The Portom Hotel as it provides everything travellers would want.

Nice and easy walk to the domestic terminal. Staff were very friendly and welcoming. Facilities were fantastic had everything we needed and more. The bed was comfy and quite big for a twin room. The view over looking the airport was a nice touch.

This is a fabulous hotel to chill for a night before heading elsewhere. The rooms are extremely large compared to others we’ve stayed in in Japan. The rooms are so sound proof you do not hear the planes and the blackout blinds are exactly that - complete blackout. The onsen was lovely. We didn’t eat at the restaurant as the hotel is in very close proximity to the shopping centre at the Chitose airport (5 minutes walk - all within the same complex).

The facility and the room were both very modern and easy to use. The room we booked were a little pricy but it was worth the money. The beds were very comfortable, aircon was stable, and sound control was done very nicely. From the window, we could see the airplanes/fighter jets taking off and landing, which added to the excitements during the stay. We also enjoyed the hot spring bath. It was within the airport terminal building so shops were easily accessible without having to go out to the winter cold!

I visited Portom close to the airport to have a relaxing day before returning home, and I could feel that a lot of attention was paid to customer service from the moment I checked in. I am very grateful to Ms. Kim for her kindness in explaining the unique hotel interior and facilities that are not found in other hotels and guiding us to the front of the room. Also, I contacted the desk for first aid kit at night, and they prepared it without any delay. The hot spring facilities that we were able to use throughout the evening were excellent. The breakfast was very thorough and there was a lot consideration for customers. Overall, it is more expensive than other hotels, but it is well worth the experience.